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REPAIR SERVICE FOR STARMEN TOM202CABB POWER SUPPLY BOARD - TV DEAD OR SHUTTING OFF OR TAKING TIME TO COME UP


A failed STARMEN TOM202CABB can cause your LCD TV to be completely dead or refuse to turn on and stay on or come on without image.
$59.95

Coppell TV Repair LLC offers a REPAIR SERVICE for the power supply board STARMEN TOM202CABB as shown on the picture.

REPAIR SERVICE means that you have to send in a malfunctioning board which we will diagnose, service, test and return back to you.

Please make sure your TV has the same board before proceeding with this service or contact us if yours is different to see if we offer repair service for it.

HOW DOES IT WORK

To have us examine and possibly repair your board(s) you need to send them or bring them to us.

Start the repair service request through the "Initiate service request" button on the page. Repeat customers are advised to log-in and new customers will have to fill-in a short form with contact information needed for communication and invoicing.

An email with shipping instructions is automatically sent once you submit the form to the email address you provide; it is also shown on your screen.

Following the instructions you package your board(s) and attach the first page of the shipping instructions so that we make a link between the boards and the service request when we receive your package.

You then send the board to us. You pay for the shipping to a carrier of your choice and nothing to us at this point.

Presently we do not charge in advance, but only after inspecting and possibly servicing the board(s) we receive.

The price shown is for evaluation, repair, test and return within USA of the boards listed in the title or explicitly named in the listing, provided they meet our requirements upon arrival (see related section).

Boards returned abroad tend to have higher shipping cost that will increase total cost of service beyond the amount shown.

Once we receive the package and open it we inspect the board(s) sent.

If the board(s) do not meet our criteria we communicate the problem with you and offer options, the first of them being returning the board(s) back for sole cost of return S&H. Other options may include surcharge for board restoration, board replacement, change of pricing or warranty terms etc.
We may not give any options and simply reject to service a board that was damaged beyond repair (see example here).

If the board(s) pass our criteria we conduct test to determine functionality.

If test passes OK and board(s) appear in working order we communicate that and offer options, among which returning the board(s) without change; we invoice a testing fee and return S&H charge.

We test all boards that are being sent and for every board we test we assess testing fee as described.

Boards that test out bad are analyzed and we attempt to repair them.

If we succeed we send a payment request for the amount specified in the listing.

If we fail to repair the board(s) we send you an email with details and usually only request that you pay for the return shipping and nothing else.

Please make sure your TV has the same board before proceeding with this service or contact us if yours is different to see if we offer repair service for it.

FAILURE SYMPTOMS

Failure in this board is usually indicated by a completely dead TV (no front LED even available) or just short flash of the LED at the front of the TV (turn on and right back off) upon attempt to turn on the TV, or slow activation of the TV once the power button is pressed.

Some of these symptoms can be caused by other boards too, though, so do not jump into conclusions!

A TV coming on, for example, but having nothing on the screen is more likely to be caused by bad inverter boards (search our store or contact us if you need replacements for those!).

SERVICE TIME
Typical turnaround time is 2-3 business days.

This is the time it takes for a package that was received to move up the queue and get opened.

Once we open the package we usually have about 1 hour to get the case resolved or we will likely end up losing money on it.

Sometimes, depending on situation, we may leave opened box and make another try on the next day.

Note that it is not guaranteed that the queue will take exactly 2 or 3 days to process. Sometimes - especially after long holodays - it can be larger and take longer.

We do our best, but we have no efficient means of managing the work load on demand.

REQUIREMENTS FOR THE BOARD(S) SENT IN FOR SERVICE

The board(s) we receive must be physically intact and must have not been tampered with or serviced before.

The advertised flat rate for repair service is only valid when the above conditions are met.

Exceptions are possible and often applied for minor repair attempts, but we reserve the sole right to judge if and when we would consider a repair minor.

If we receive board(s) that fails the above conditions we will contact the sender and usually offer two options: 1) returning the board(s) for the sole cost of the return shipping; or 2) continuing the repair service at a higher cost in case of success.

It is also possible, depending on the condition of the board, to eliminate the second possibility and just flat our reject having to service the board.

Subject to situation and availability we may also recommend replacement of the board, again at the higher than advertised price for repair.

In all cases you will have the option to receive your own board(s) back for the sole cost of the return shipping.