SERVICE DESCRIPTION - PLEASE READ IN FULL!
Coppell TV Repair LLC offers a REPAIR SERVICE for a common problem found in Sanyo DP47460 / P47460-00 LCD TV.
REPAIR SERVICE means you have to pull out and send one or more modules from your Sanyo TV so that we can service, test and return them back.
You probably need this repair service if
1) The TV tends to shut itself off at random times while working;
2) The TV shuts itself off immediately upon powering on - it may show the Sanyo startup screen for a short time or , sometimes, it may not even manage to do that; this is often observed after a failure of the first type has happened.
Upon three unsuccessful startup attempts the TV locks itself in protection mode and needs to be disconnected drom AC for 30-40 seconds before power attempts can be restored.
3) The TV starts up and shows the Sanyo logo (or other, depending on the firmware updated) then waits long on it and restarts in an endless loop at that point, never coming to a proper functioning state.
If your TV does not have those syndromes the problem may be elsewhere or may still be on the same module(s), but different from what we are used to seeing and prepared to resolve for the listed fixed price. Consider using our remote diagnostic service to get a better idea of what the problem might be and what would we do in your place.
To use this service you will need to send us the main board as shown on the picture.
It is accessible by unscrewing the two bolts that hold a panel on the back of the TV and sliding off the panel to the right.
The board itself is on the right side (the one to the left is the power supply board). All you need to do is disconnect the cables from the board (simple pulling, but make sure to hold the connectors, not the cables) and then unscrewing the bolts holding the board itsef.
IMPORTANT: Sanyo often releases several different variants within the same major TV model label.
For example Sanyo model DP42840 chassis P42840-01 is completely different internally from chassis P42840-02 of the same model.
It is important that you double check the chassis of the TV you are repairing against the one in the title of this listing and also (for double protection) comare the main board model and look against the one listed and shown here.
Coppell TV Repair will not cover expenses caused by confusion on customer's end!
Typical processing time for the repair is within two business days; if we have any probems that require more time (be it overload or technical problems) we will contact you with an update and request for more time.
We have a fairly high success ratio, but we still do not guarantee success; if we can't get the board to work, though, you will not need to pay.
Presently we do not charge in advance for repair services.
Instead, once the board(s) are received, tested, found to be defective, serviced and tested again to success we send a payment request to the customer.
If something along the process - such as unexpected difficulty or finding a board to be functional - arises we contact the customer via email and/or phone and disscuss options.
Minimal charge / diagnostic fee
If a board arrives and is determined to be functional we charge up to $25 for diagnostic fee.
For explanation of why do we do that please read this article.
REQUIREMENTS FOR THE BOARD(S) SENT IN FOR SERVICE
The board(s) we receive must be physically intact and must have not been tampered with or previpusly serviced. Exceptions my be made for boards that carry our own service label and stamp and do not have signs of tampering.
The advertised flat rate for repair service is only valid when the above conditions are met.
Exceptions are possible and often applied for minor repair attempts, but we reserve the sole right to judge if and when we would consider a repair minor.
If we receive board(s) that fails the above conditions we will contact the sender and usually offer two options: 1) returning the board(s) for the sole cost of the return shipping; or 2) continuing the repair service at a higher cost in case of success.
It is also possible, depending on the condition of the board, to eliminate the second possibility and just flat our reject having to service the board.
Subject to situation and availability we may also recommend replacement of the board, again at the higher than advertised price for repair.
In all cases you will have the option to receive your own board(s) back for the sole cost of the return shipping.